Transition Updates for Current Patients

Hello there!

Thank you for bearing with me as I navigate the many moving pieces involved in getting a private practice up and running. I am actively seeing patients that I was previously seeing at Amenda.

Before scheduling in my private practice, current patients will need to do the following:

1. Contact me using one of the methods below.

2. To set up your patient profile in my private practice’s Charm system, please send me the following information: your name, date of birth, birth sex, gender, phone, and email address.

3. After I set up your account, you’ll receive an email invitation from Curio Integrative Mental Health with the subject line “Patient Portal Registration.”

   Charm portal activation

   • Note: You already have a Charm PHR (Personal Health Record) account through Amenda, so you don’t need to make a new login.

   • Open the email invitation, verify your birthdate, sign in with your usual Charm login, and click “submit” when it asks “[your name] will be added to your PHR account with the practice Curio Integrative Mental Health. Do you wish to continue?,” and then Curio will be added as a second practice to your existing account.

   • Once activated, you’ll see both Amenda Clinic and Curio Integrative Mental Health in your Charm portal and can switch between them as needed. Sign updated consent forms

4. Consent Forms

• New consent forms (consent for treatment, practice policies, financial agreement, telehealth policies, etc.) for my private practice will be sent through the new Charm portal before your first visit.   
  

Insurance, Sliding Scale & Transition Options:

To support a more intentional transition, I’m offering a “transition period” payment option for all current patients through the end of February. This time may be used to determine next steps for ongoing care, navigate insurance details, or simply ease the transition. You may have received a letter in your Charm portal with details. If not, please reach out and I can give you more information about this “transition period” payment option.

CareOregon update: I’m very happy to say that I will soon be able to bill CareOregon as a non-contracted provider. I’m still in the process of enrolling my practice, but I’m hopeful this will move relatively quickly. Until then, patients with CareOregon may:

• Request to pay privately using the “transition period” payment option.

• Pause visits until my enrollment as a non-contracted provider goes through.

• Switch to an OHP-contracted provider (including most Amenda providers) for continued care with no out-of-pocket cost.
  

Communication:

As of 1/20/26, I no longer have access to the Amenda Charm portal or my Amenda email. Please direct all communication through your Curio Charm portal or through the methods below:

Primary Patient Communication Number: (503) 406-9615

• This is the primary and preferred number for patient communication. This number is used for SMS text messaging and phone calls/voicemail through a platform called Spruce Health and is the most secure option for routine patient contact.

Email: dr.heidiwilson@curioimh.com

Contact form on website: https://www.curioimh.com/contact

Secondary Business Number: (503) 489-7831

• This number is the general business and administrative contact number. It may be used by patients, but it is less secure than the primary patient number listed above and should not be used to share health information.

Thank you for your patience and flexibility as I continue getting my private practice up and running.

Thank you!